Gobblr
Support
Email us and a person will reply. Answers to the usual questions are below.
Contact and response times
Email support@gobblr.xyz and a person will reply. We aim to answer within two working days, and security reports sooner. Gobblr is small, so thank you for your patience.
Say which iPhone and iOS version you are on, and what you expected to happen. For a problem with one item, include its title or link.
Signing in
Sign in with the email address and password for your Gobblr account. If the app asks for a server, enter https://api.gobblr.xyz.
Forgot your password? Ask for a reset link and we will email it to the address on your account. If you still cannot sign in, email support@gobblr.xyz from that address and we will help you back in.
If the app shows Sign in to sync, your session has ended. Everything on your phone stays readable. Sign in again to resume syncing.
Sync
Your library syncs between the app and your account whenever you have a connection. Changes you make offline, such as archiving or deleting, wait on your phone and are sent the next time you connect.
Profile shows the sync status and when it last synced. Tap Sync now, or pull down on Profile, to sync straight away. Server unreachable means your phone could not reach Gobblr, and it will try again.
Reading offline
Everything you save downloads to your iPhone in full: text, images and posts from X. Once an item has downloaded, it opens with no connection.
Profile, under Offline storage, shows how many items have their text and images on the phone. An item that has not finished shows as Not downloaded yet. Open the app while connected so it can finish, or open the item to fetch it straight away. If an item stays that way, email us its title.
Mobile data
Text downloads on any connection except when Low Data Mode or Low Power Mode is on. Images wait for Wi-Fi, so a big sync does not use up your data plan. Opening an item downloads it straight away, on any connection.
Deleting your account
- Open the Profile tab.
- Tap Delete account.
- Confirm with your password.
This permanently deletes your account and everything in it: your library, reading progress, feeds and stored files. Copies in backups expire within 14 days. You can also email support@gobblr.xyz from the address on your account and ask us to do it. Signing out, by contrast, only removes your library from that phone; it stays in your account.
Sending diagnostics
If something goes wrong, you can send us a diagnostics report from Profile in the app. It includes details such as the app and iOS version, device model, sync state and recent errors, and nothing is sent unless you choose to send it. Mention it in your email to support@gobblr.xyz so we can match it up.
Security and abuse
Report a security issue to security@gobblr.xyz. Our security.txt has the details. Report abuse of Gobblr to abuse@gobblr.xyz.